Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking an Implementation Consultant.
In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently.
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
- Tests and troubleshoots functionality of installed systems.
- Identifies and documents technical issues to be escalated to the product and system integration teams for resolution.
- Provides feedback based on client experiences to the product and professional services teams for product and process improvements.
- May work directly with clients on-site or provide project support remotely.
- May work on pre-sales activities.